Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Magazines and paint spray cans cannot be returned.
If the goods were damaged in transit by the courier please send a photo of the courier handled packaging (before opening the box/courier bag if possible) and and the items showing the damage within.
Jigsaw puzzles with missing pieces will not be refunded only replaced with the exact same jigsaw puzzle purchased at the time it becomes available.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, contact our team at Game Centre first.
There are certain situations where only partial refunds are granted: (if applicable)
* Rulebooks with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our or courier's error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a five working days.
Do you have a late or missing refund? (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
11F Garden Place
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping a return item to us:
To return your product, you should mail your product to at your own expense:
11F Garden Place
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping back to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item (especially anything over $50), we strongly recommend that you consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and are not liable for lost/missing packages that you send to us.